If you could double your investment without risk, would you? Seems like an easy question to answer. Assuming the offer was legal and ethical, I know I would take action and make that investment. According to a 2012 study by McKinsey and Company, ongoing communication doubled the success rate of transformational change. As a leader, you have the opportunity to double the likelihood of successful change in your organization by investing in communication.
We have highlighted the importance of communication in previous Higher EDge posts, including; Communication for buy-in, Communicate, communicate, communicate!, The 8th message, Creating a stakeholder communication plan, and Again? Yes! among others. If you are looking for communication tips and resources I encourage you to revisit a few of them. The phrase, “eight times, eight ways” weaves through many of our communication posts so I hope you are not surprised that I am sharing the importance of communication again!
Why eight ways you ask? It actually may be overkill but recent work in neuroleadership demonstrates that individuals react differently and take meaning differently from the same message. In fact, Scott Keller and Carolyn Aiken, authors of An Inconvenient Truth About Change Management report that only about 20% of people are energized by the same style or type of message as you are! They describe 5 sources of energy or meaning. Most of us only “hear” one of them.
- Societal good
- Customer satisfaction
- Organizational success
- Work team well-being
- Personal fulfillment
To energize your stakeholders and move them to action you must first know what is important to each group of stakeholders. Next, leaders need to craft multiple stories to ensure that you connect with the different sources of energy individuals in each stakeholder group resonate with. Eight times, eight ways is just the beginning.
Communication during the action phase of change helps provide the energy that people need to take accountability and ownership for actually changing their behavior and doing things differently. It also requires energy to continually communicate to multiple stakeholders, to use multiple methods of communication and to apply rigor and discipline to ensure engagement.
Your investment in communication creates the energy your people need to take action during transformational change.