I got zapped a few weeks ago! I was facilitating a day long program and I had assurances that my participants could park in the adjoining lot and we would not be tagged. Look what we found on our cars at the end of the day. Oops, I guess the change in ticketing policy wasn’t backed up by a change in procedure for the parking attendant that was on duty that day. We all did what we thought we were supposed to do but we paid a price, literally!
A powerful way for leaders to evaluate whether a change effort has actually led to successful change is to examine your organizational policies and procedures. Have they been changed to aligned with the new normal? Do they reflect your new values and expected behaviors and reinforce desired performance? Or do they make it hard for your people to “do the right thing?”
The nuts and bolts of daily activity are guided by the formal infrastructure you create. Your policies, procedures, handbooks, training programs, recognition programs and other guidelines are concrete examples of your culture. While culture can be hard to measure, policies are “black and white” and provide a clear picture of success or failure.