Who is the Decider?

One of this month’s competencies is: Prepares stakeholders for and involves them in decisions that affect them.
This statement seems like a bit of a no-brainer, but is high on the list of frustrations among staff who suddenly find themselves carrying out changes they had no input into, even thought it directly affects them and their work.
I recently heard a story from an friend who works as a hospital nurse.  The batteries used in their bedside machines lasted a long time and came in packs of four, the amount that the machines hold.  With no warning, they were switched to a different brand, with the batteries now in packs of three.  Not only do the new ones not last as long, there are now partially used packages of batteries to be stored and organized. Nobody asked the staff nurses, the people who would be most affected by this change – it just happened.
Even though this may sound like a pretty minor issue, it certainly wasn’t to the nurses directly impacted by it.  And when these types of “minor” situations become the norm in an organization, morale can take a downward plunge.
Inviting staff that will be directly impacted by a change into the planning process, well before it’s reached the decision making stage, shows them that you value them, their contributions, and what they bring to the organization.  It’s a simple, but often overlooked, morale booster.
Cindy Schneider
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