Take the High Road

Last week we talked about ways to show your support for an organizational decision, beyond just talking abouhigh-roadt it.  But what happens if it soon becomes apparent that it was the wrong decision?

A Google search of “incorrect decisions”, which is how I began brainstorming for this post, brings up multiple links: “America’s Biggest Foreign Policy Fiascos”, “Stupidest Business Decisions Ever Made”, and the more generic “10 of the Worst Decisions Ever Made”.  Poor decisions are everywhere, but it’s how they’re handled that often gets noticed the most.

Leaders who successfully weather these storms have some things in common:

Take responsibility:  Nobody likes to hear excuses.  Own up to the mistake, then describe how it will be fixed.

Don’t play the blame game: Throwing your employees under the bus by publicly blaming them, either indirectly or directly, isn’t generally well received.

Learn from it:  In retrospect, what could have been done to avoid this, and how can you keep it from happening again?

Everyone makes mistakes, but not everyone handles them the same.  Taking the high road when things go wrong is almost always the correct route.

Cindy Schneider

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