Putting out the welcome mat

Sometimes,  a work group or project we manage is facing change and we are leading the transition. More often, the change is happening somewhere else and we need to support it. This is especially true with leadership transitions. What role do we have when there is change in the organization’s leadership? How can we put out the welcome mat and help the new leader be successful?

The Association for Talent Development (formerly ASTD) created a blog post and podcast with some useful tips for preparing organizations for new leadership. Here are some of the highlights:

  • Clearly identify what is worth maintaining. What programs, relationships, and business practices are critical to accomplishing core goals?  How can we help shepherd them through the transition? What will the new leader need to know?
  • Communicate throughout the organization. Develop a formal transition plan with specific communication strategies to ensure regular, open, two-way communication. People will tell you if you’re communicating too much. In my experience, that hardly ever happens!
  • Build a strong leadership team. When a leadership team is working well together, with clear goals, transparent decision-making, and trust among the members, it is easier to welcome in new members.
  • Complete major projects. It can be tempting to put things on hold until the new leader arrives. It’s more effective to identify critical tasks or projects and make sure there is a plan to keep them on track. As the article commented, finishing things up is a gift to successors.
  • Provide orientation and training for the new leaders. When a new leader arrives, provide both formal and informal orientation. This can include the core processes of the organization, resources for getting things done, and standard practices. They’ll also need to understand the organization’s history. Where possible, provide a transition time so the new person can learn directly from the outgoing leader.
  • Help the new leader build networks. In addition to figuring out what needs to be done and how to do it, a new leader needs to learn who can help. Providing formal opportunities to build connections should be part of the transition plan.

Are you anticipating leadership changes in the near future? What can you do now to ensure things go smoothly?

Dee Anne Bonebright

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