Category Archives: leadership competencies

It’s about relationship

“When leadership is a relationship founded on trust and confidence, people take risks, make changes, keep organizations and movements alive.” – James M. Kouzes and Barry Z. Posner

Have you ever noticed that its much easier to get things done when you are working with people you trust? I certainly have. There is ease, satisfaction, and sometimes even joy working towards a common goal with those whom you’ve developed solid relationships. I’ve also noticed that leaders who focus first on building relationships often are far more successful, than those who are singularly focused on getting things done. People naturally want to work with leaders who care about them and are invested in their success.

In their classic book The Leadership Challenge, Kouzes and Posner relay numerous case stories and research studies that reinforce the importance of relationship-building skills for leaders. According to their 20 years of research, leaders who demonstrate strong social skills and get along well with others, take time to build relationships with their subordinates, and work to see a situation from someone else’s point of view, experience the most success.

Knowing how important social skills are, what can leaders do to enhance their ability to build solid, trusting relationships?  Here are a few thoughts:

  • Engage: Open up dialogue by asking good questions. Questions about people’s expertise and point of view are great starting points to build relationships. Just a simple, “What do you think?” question can be a good start.
  • Listen: Let other people talk and then pay attention.  Focus on what people are trying to convey and reflect back what you’ve heard. Take time to understand what other people do. Stay open to new ideas and embrace learning new things from others.
  • Acknowledge: Value people’s contributions. Give credit to others for their contributions and successes. Celebrate accomplishments of your team. People are always more motivated to work hard and try new things if their efforts are acknowledged.

Most important, remember that relationships take continual care and feeding. It’s not a one and done proposition. Since I’ve returned from work after being on medical leave for a year, I’ve been working on rebuilding relationships with my team and others. It’s a work in progress. I’m holding regular 1:1 meetings with each of my staff and bi-weekly team meetings to build more collaboration and camaraderie.

What tips do you have for building solid, trusting relationships at work?

Anita Rios

Advertisements

Balancing strategy and purpose

“Most companies have articulated their purpose–the reason they exist. But very few have made that purpose a reality for their organizations.” — L. Chevreux, J. Lopez, and X. Mesnard

The quote above is from a recent Harvard Business Review blog post. The authors made some excellent points that apply to higher education as much as the business world. They described many examples where organizations got caught up in strategy, lost sight of their purpose, and eventually failed.

Strategies are time-bound and target-specific results. In contrast, the article said that purpose is “what makes an organization durably relevant to the world.” Climate assessment surveys, online curriculum development, and even transfer pathways are important strategies for Minnesota State. But they are not, in themselves, the reason that anyone will care whether we exist twenty years from now.

Our interim chancellor, Devinder Malhotra, has clearly defined three three areas of strategic focus:  Student success, diversity and inclusion, and financial sustainability. As we work toward these goals, the article gave three tips for ensuring that we can keep focused on purpose:

Create personal connections to purpose:  We need to understand how providing educational resources can make people’s lives better. Effective leaders in higher education believe in what we provide, not just at a surface level but as a deeply held value.

Don’t compromise on purpose:  As leaders, we are often pulled between conflicting extremes. Another recent HBR post identified some of these strategic tensions. Do we need strong leadership, or broad empowerment? Do we need to develop capacity or generate quick results? As we examine these tensions, we need to focus on getting the best from both sides.

Walk the talk.  As leaders, we set the tone for our organizations. We need to model the importance of purpose and show how to use effective strategies to get there.

Dee Anne Bonebright

 

Strategic influence

Part of strategic leadership and partnership is the ability to influence others. Whether advocating for their own positions, representing a group of stakeholders, or explaining the priorities of a work unit, strategic leaders need to communicate in a way that helps others understand and support their viewpoints.

Quite a while ago I was given a little book called The Power of Ethical Persuasion, by Tom Rusk.  I appreciated his argument that influence can be more than trying to get people to do things your way. He defined ethical persuasion as communicating with respect, understanding, and fairness in order to build stronger connections and shared goals.

Rusk provides a three-step process which has worked for me over the years.

Step 1: Explore the other person’s viewpoint

  1. Focus on mutual understanding, not problem solving.
  2. Ask the other person to help you understand their thoughts and feelings.
  3. Listen without defending or disagreeing. Refer to your position only as needed to keep the conversation going.
  4. Repeat the other person’s position in your own words.
  5. Repeat the steps above until the other person agrees that you understand their position.

Step 2: Explain your viewpoint

  1. Ask for a fair hearing in return.
  2. Explain how the other person’s thoughts and feelings affect you. Avoid blaming and defensiveness as much as possible.
  3. Explain your thoughts and feelings as your truth, not the truth.
  4. Ask the other person to restate your position, and correct any factual inaccuracies as necessary.
  5. Repeat until you both can understand and explain each other’s positions.

Step 3: Create resolutions

  1. Review each other’s positions and identify any mutual goals and shared values.
  2. Brainstorm multiple options without analysis and criticism.
  3. Review the options and determine whether there is a mutually agreeable solution.
  4. If not, consider any of the following:
    – Taking a time out and then reconsider the options
    – Compromise by meeting each side’s strongly held goals and meeting in the middle on others
    – Agree to the other person’s position, as long as you believe your position has been completely and respectfully considered
    – Seek help from a third party mediator or counselor
    – If no solution is needed in order to maintain collaboration, agree to disagree and still respect each other

It’s amazing how often positions that at first seemed mutually exclusive are actually based on similar values and goals. For example, we may disagree strongly on the campus budget, but we can respect that we are both seeking what’s best for the students. I’ve found that starting from that point and working toward mutual understanding can be much more persuasive than continuing to re-state the reasons why my side is correct.

Dee Anne Bonebright

 

Creating a sense of system

I recently heard a great example of transformational leadership. Devinder Malhotra, the interim chancellor for Minnesota State, shared his vision of what it means to be a system:  it’s when we jointly take ownership of the success of all our students, no matter where they are enrolled.

I first heard him make this comment in an interview on Minnesota Public Radio. He reinforced it earlier this week at the Academic and Student Affairs leadership conference. This definition presents a clear picture of where we are going, and helps us to think about the necessity to work together outside of our usual boundaries and silos.

During the conference I learned about many ways this is happening. There are large-scale efforts such as the transfer pathways work that is supporting what students are already doing–completing their education by attending multiple institutions within Minnesota State. On a smaller scale, I learned how the culinary program at Saint Paul College is helping students from China to succeed at Metropolitan State University.

Another conference speaker, Dr. David J. Weerts from the University of Minnesota, helped us think about what it means to work together for the common good of our students and our society. He pointed out that historically this has meant different things to different people. Does it mean educating citizens and preparing leaders for the future? Does it mean ensuring that all of our students can achieve economic success? Or does it mean focusing on social justice and ensuring that everyone has an equal chance for education?

Clearly we need to do all of these things. It is going to require working together in new ways, across institutions, across lines of rank and status, and across bargaining unit lines, to name a few. As Chancellor Malhotra said, no individual institution will be sustainable by standing on its own.

Dee Anne Bonebright

Are they doing it wrong, or just differently?

One of the four I’s in the Bass model is Intellectual Stimulation.  Bass says that transformational leaders involve followers in working through problems and encourage them to find innovative solutions.

While this makes sense, it’s not always easy to do.  I’ve worked with many leaders that have a very difficult time letting people do things in new or different ways.  An important question is to ask “are they doing it wrong, or are they just doing it differently?”

If someone’s approach is going to yield the needed results, within an appropriate time and budget, give them the autonomy to proceed and help them evaluate the new process. You may find that it’s an improvement.

But what if it’s not better?  I worked with a department that saved a lot of time by skipping several unnecessary process steps. Or at least it was working until it was time for the annual report to the regulatory agency. Suddenly those steps were critical and there was a lot of work to re-create them.

When considering intellectual stimulation, ask yourself these questions:

  • Do they clearly understand the goals and boundaries of the problem?
  • How can I help them see the big picture?
  • How can I encourage them to generate creative solutions and support their efforts to try new things?
  • What assumptions may be getting in the way?
  • What barriers can I eliminate?

How did it feel when one of your leaders challenged you in this way?  How can you provide that for others?

Dee Anne Bonebright

 

 

 

Transformational and Transactional Leadership

Whatever your role, knowing how to be a transformational leader and how to be a transactional leader is important. While you may spend more time doing one or the other, it’s important to understand and use both skill sets.

A distinction is often made between “leadership” and “management.” In my mind, this is similar to being “transformational” and being “transactional.” For example, this 2011 article in an international management journal described some of the differences.

  • Leadership thinking focuses on people and looks outward; management thinking focuses on things and looks inward
  • Leadership goal-setting creates a vision; management goal-setting executes plans
  • Leadership creates change; management implements change
  • Leadership trusts and develops people; management directs and coordinates people
  • Leadership sees the forest; management sees the trees

As management expert John Kotter points out in this conversation, organizations need both superb leadership and superb management. In your leadership role, sometimes you have to be a transformational leader who can create a vision and inspire people to follow it.  Other times, you may need to be a transactional leader who can provide specific feedback to help people get the day-to-day work done.

Dee Anne Bonebright

 

 

 

The time is right!

Devinder Malhotra, the new interim chancellor for Minnesota State, has stated that there has never been a better moment in time for our leaders to make a profound difference. Due to the challenges we face, the complexity of a system of colleges and universities, and the incredible difference our schools can make in the lives of the people of Minnesota, now is the time to be a leader.

One type of leadership Malhotra was highlighting is defined by Bernard Bass in his groundbreaking book, Transformational Leadership.  Transformational leadership works well in exceedingly complex organizations made up of diverse and challenging work groups that need to feel empowered to succeed in times of great uncertainty. Sound familiar?

Transformational leadership is best recognized by the impact it has on people in the organization. This type of leadership causes people to trust, respect, and even admire, their leaders. Transformational leaders:

  • Hold positive expectations for their people and show their people that they believe they will succeed.
  • Focus on and demonstrate that they care about their people’s personal and professional development.

Can you picture the leaders who have made a difference in your life through their transformational leadership?

Todd Thorsgaard